Back to Home

Your GDPR Rights

Your data, your rights. Here's how we protect them.

Data Controller

The data controller for perfect-momento.com is:

SweetSmile Dental
114 Rue Jacques-Cartier
Quebec City, QC G1K 3B3
Canada

Contact email: support@perfect-momento.com

We take your data rights seriously. This page explains each right you have under the General Data Protection Regulation (GDPR) and how to use them.

1. Right of Access

You can ask us for a copy of all personal data we hold about you. We will provide this in a clear, easy-to-read format.

How to use it: Send an email to support@perfect-momento.com with the subject line "Data Access Request." We will respond within 30 days.

We may ask you to verify your identity before sharing your data. This protects your information from being shared with the wrong person.

2. Right to Correction

If any of your personal data is wrong or incomplete, you have the right to ask us to fix it. We will correct your data without unnecessary delay.

How to use it: Email us at support@perfect-momento.com with the details that need to be changed. Tell us what is incorrect and what the correct information is.

3. Right to Deletion (Right to Be Forgotten)

You can ask us to delete your personal data. We will do so when:

  • The data is no longer needed for its original purpose
  • You withdraw your consent and there is no other legal reason to keep it
  • You object to the processing and we have no overriding reason to continue
  • The data was processed unlawfully
  • The law requires us to delete it

Note: We may need to keep some data for legal or regulatory reasons (for example, health records required by Quebec law). We will explain this if it applies to your request.

4. Right to Restriction

You can ask us to limit how we process your data. This means we will store your data but not use it. You can ask for restriction when:

  • You dispute the accuracy of your data (while we verify it)
  • The processing is unlawful but you prefer restriction over deletion
  • We no longer need the data but you need it for a legal claim
  • You have objected to processing (while we consider your objection)

How to use it: Email support@perfect-momento.com and explain which data you want restricted and why.

5. Right to Data Portability

You have the right to receive your personal data in a structured, common, machine-readable format. You can also ask us to transfer your data directly to another organization when technically possible.

This right applies to data you provided to us and that we process based on your consent or a contract.

Formats we provide: CSV or JSON files.

6. Right to Object

You can object to us processing your personal data at any time. This applies when we process data based on legitimate interests. Once you object, we will stop processing unless we can show compelling legitimate grounds.

You can always object to direct marketing. We will stop immediately with no exceptions.

7. Right to Withdraw Consent

When we process your data based on your consent, you can take back that consent at any time. Withdrawing consent does not affect any processing that happened before you withdrew.

How to Withdraw Cookie Consent

To change your cookie preferences:

  1. Clear your browser cookies for perfect-momento.com
  2. Reload the website
  3. The cookie consent banner will appear again
  4. Choose your new preference

You can also block cookies in your browser settings. Each browser has different steps. Check your browser's help section for instructions.

How to Withdraw Contact Consent

If you submitted a contact form and want to withdraw consent:

  • Email support@perfect-momento.com
  • Tell us you want to withdraw consent for data processing
  • We will delete your contact data within 30 days

8. How to Make a Request

For any of the rights listed above, contact us:

Include your full name and details of your request. We will respond within 30 days. If your request is complex, we may extend this to 60 days and will let you know.

All requests are free of charge. If a request is clearly unfounded or excessive, we may charge a reasonable fee or refuse the request.

9. Complaints

If you are not happy with how we handle your data, you have the right to complain to:

  • Office of the Privacy Commissioner of Canada: www.priv.gc.ca
  • Commission d'acces a l'information du Quebec: www.cai.gouv.qc.ca
  • Your local EU data protection authority (if you are in the EU)

We always prefer to resolve issues directly. Please contact us first so we can try to help.

10. Data We Collect and Why

Here is a summary of what we collect and the legal basis:

Contact Form Data

  • What: Name, email, phone number
  • Why: To respond to your booking request
  • Legal basis: Your consent
  • Retention: 24 months

Cookie Data

  • What: Cookie preferences, anonymous usage data
  • Why: To run the website and improve it
  • Legal basis: Consent (analytics) / Legitimate interest (essential)
  • Retention: 12 months

Server Logs

  • What: IP address, browser type, pages visited
  • Why: Security and site performance
  • Legal basis: Legitimate interest
  • Retention: 90 days

11. Updates to This Page

We may update this GDPR information as regulations change. Check back from time to time. The date at the top of the Privacy Policy shows when we last made changes.