Back to Home

Privacy Policy

Last updated: January 15, 2024

1. Who We Are

SweetSmile Dental operates the website perfect-momento.com. We are located at 114 Rue Jacques-Cartier, Quebec City, QC G1K 3B3, Canada.

We are the data controller for the personal data we collect through this website. If you have questions about your data, contact us at support@perfect-momento.com.

2. What Data We Collect

We collect data only when you give it to us or when you use our website. Here is what we may collect:

Data You Provide

  • Contact form data: Your name, email address, and phone number when you fill out our booking form.
  • Email correspondence: Messages you send to our email addresses.

Data We Collect Automatically

  • Cookies: Small files stored on your device to improve your experience. See Section 5 below.
  • Usage data: Pages you visit, time spent on pages, browser type, device type, and your IP address.
  • Analytics data: Anonymous usage data to help us improve our website.

3. How We Use Your Data

We use your data for the following purposes:

  • To respond to your booking requests and questions
  • To send you appointment reminders (with your consent)
  • To improve our website and services
  • To comply with legal requirements
  • To protect our rights and prevent misuse

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing (GDPR)

We process your data based on:

  • Consent: When you submit our contact form or accept cookies, you give us consent to process that data.
  • Legitimate interest: To improve our website and protect against fraud.
  • Legal obligation: When we must keep records required by Canadian law.

5. Cookies

Our website uses cookies. You can control cookies through our cookie consent banner when you first visit. Here are the types we use:

Essential Cookies

These are needed for the website to work. They remember your cookie consent choice and keep the site secure. You cannot opt out of these.

Analytics Cookies

These help us understand how visitors use our site. They collect anonymous data about page views and clicks. You can opt out of these through our cookie banner.

We do not use advertising or tracking cookies.

6. Data Retention

We keep your data only as long as needed:

  • Contact form data: 24 months after your last interaction with us.
  • Cookie consent records: 12 months.
  • Analytics data: 26 months (anonymized).
  • Patient records: As required by Quebec health regulations (minimum 5 years).

After these periods, we delete or anonymize your data.

7. Your Rights

Under GDPR and Canadian privacy law (PIPEDA), you have the right to:

  • Access: Ask us what data we hold about you.
  • Correction: Ask us to fix incorrect data.
  • Deletion: Ask us to delete your data.
  • Restriction: Ask us to limit how we use your data.
  • Portability: Get a copy of your data in a common format.
  • Objection: Object to certain types of processing.
  • Withdraw consent: Take back your consent at any time.

To exercise any of these rights, email us at support@perfect-momento.com. We will respond within 30 days.

8. Data Security

We use industry-standard security measures to protect your data:

  • SSL/TLS encryption for all data transfers
  • Secure servers with access controls
  • Regular security audits
  • Staff training on data protection

9. Third-Party Services

We may use these third-party services that process data on our behalf:

  • Web hosting: To serve our website pages.
  • Analytics: To understand site usage (anonymous data only).

All third parties we work with follow GDPR and PIPEDA rules.

10. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

11. Changes to This Policy

We may update this policy from time to time. We will post the new version on this page with a new "last updated" date. Major changes will be announced on our website.

12. Contact Us

For any privacy questions or concerns:

You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or your local data protection authority.

```